Privacy Policy

The website www.icare.eu includes an online store selling goods and services of the company bearing the name iCare International S.à r.l. which is a lawfully established company.


Before you enter the online store and browse our website, we invite you to consult the following terms and conditions, which apply specifically to the use of our online store, located at www.icare.eu. Make sure you agree to the following terms and conditions, as your continued use and browse to the above site implies your explicit and unreserved consent and consent to them.


Security

iCare International S.à r.l. recognises the importance of the issue of security of your Personal Data and your electronic transactions and takes all the necessary measures, using the most modern and advanced methods, to ensure maximum security. All information that relates to your personal information and your transactions is secure and confidential. The security of iCare International S.à r.l. online store is achieved by the following methods:


Customer Recognition

The codes used for your identification are two: The E-mail or username and the Personal Security Password, which each time you enter them give you access with absolute security to your personal information.


You have the ability to change your Personal Security Password and your e-mail address as often as you like.


The only person who has access to your information is you through the above codes and you are solely responsible for maintaining the secrecy and hiding it from third parties.


In case of loss or leakage, you must immediately notify us, otherwise the iCare International S.à r.l. online store is not responsible for the use of the password by an unauthorised person. For security reasons, we recommend that you change your password at regular intervals and avoid the use of the same and easily detectable codes (e.g., birth date). We also recommend that you use not only letters and numbers but also symbols when creating the password.


Our company cooperates with Banque Internationale à Luxembourg and Stripe, guaranteeing security and reliability. Your personal information is at no risk. The only reason we ask them of you is to be able to send you the product you want and to make a phone call with you if necessary. Under no circumstances are they disclosed to third parties. Your credit, debit and prepaid card transactions are secure as advanced security systems are used to prevent your data from being intercepted. All of your card details are protected by the 256-bit SSL encryption algorithm, the most powerful encryption currently available worldwide.


For further information on the security of your transactions or related questions do not hesitate to contact us via our contact form.


Trading Confidentiality

Confidentiality is self-evident. The same basic principles governing classical transactions also apply to e-commerce. All information transmitted by the user / member to iCare International S.à r.l. are confidential and our Company has taken all necessary measures to use them only insofar as this is deemed necessary in the context of the services provided.


Some of the steps taken are as follows: Only authorised employees have access to your transaction information and only when necessary, e.g. to handle your requests. iCare International S.à r.l. does not disclose the details of their customers and transactions unless they have written authorisation from you or this is required by a court order or decision of another public authority. In the event that iCare International S.à r.l. uses third parties to support its systems, it takes care of ensuring secrecy.


You may request that any information be kept to you as well as correct them if you can substantiate the existence of an error. For your own security, you should also handle all information provided through the service as confidential and confidential and not make any disclosure to third parties.


Personal Data Protection

During your visit of www.icare.eu, you may be asked to provide personal information about you (name, surname, email address, product shipping address, etc.) as a rule to process your orders or to provide our services. Any personal data you declare anywhere on the pages and services of the www.icare.eu website is strictly for the sole purpose of dealing with you, improving the services provided and ensuring the operation of the respective service, and not may be used by any third party (except where provided for by law to the competent authorities alone).


In any case, employees / partners with iCare International S.à r.l. who have access to your personal data are specific and unauthorised access to your personal data is prohibited. Your personal information in extremely rare and special cases may also be disclosed to affiliated companies for the purpose of supporting, promoting and executing your business relationship with us, but always under conditions that ensure that your personal data is not tampered with and after you have consented.


For any queries or suggestions or statements related to these issues, please contact us via our contact form. At any time, the user retains the right to update or object to the further processing of his or her data in accordance with applicable laws on the protection of personal data.


You have the following rights:

a) Know the categories of your personal data that we maintain and process, their origin, the purposes of their processing, the categories of their recipients, the time of their observance, and your related rights (right of access).


b) Ask for the correction and / or completion of your personal data so that it is complete and accurate (right of rectification) by producing any necessary documents that may indicate the need for correction or completion.


c) Ask for limitation of the processing of your data (restriction).


d) You should object to any further processing of your personal data we observe (right of appeal).


e) Ask for the deletion of your personal data from the files we hold (the right to forget).


f) Request the transfer of your data from iCare International S.à r.l. to any other controller (right to data portability).


g) Submit a complaint to the Personal Data Protection Authority if you believe that your rights are being infringed in any way.


Please note the following with respect to your above mentioned rights:

i. Your rights under c, d and e may not be met, in whole or in part, as long as they involve data necessary for the preparation and / or continuation of the contract, irrespective of the source of their collection.


ii. iCare International S.à r.l. has in any case the right to refuse your request to restrict the processing or deletion of your personal data if the processing or maintenance of the data is necessary for the foundation, exercise or support of its legitimate rights or the fulfilment of its obligations.


iii. The exercise of the right to portability (above under f) does not entail the deletion of the data from the iCare International S.à r.l. records, which is in the terms of the immediately preceding paragraph.


iv. The exercise of these rights acts for the future and does not concern data processing already performed.


You may contact the Data Protection Officer for issues concerning the processing of your personal data via our contact form.